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Room requests with dates and guests, check-in details and festive offers for hotels and homestays.

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6 min readUpdated October 2026

Sound familiar?

Thursday night before a long weekend. The guest house has two rooms left and the owner's phone has not stopped. "2 adults 1 child, Saturday se Monday, room milega?" "Parking hai?" "Check-in kitne baje hai?" "Pets allowed?" She answers between serving dinner and writing names in the register.

On Saturday, a family arrives to find their room given to someone else. The booking was promised on a call nobody wrote down. The room photos guests keep asking for are on her phone, somewhere between the grandchildren and the plumber's bill.

Guests from last Diwali might come back if someone reminded them. Instead, they book through an app that takes its cut.

What changes

GrowthDwar gives your property a website with room requests, a shared inbox on the official WhatsApp Business Platform from Meta, and poster designs. One dashboard, in English or Hindi.

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A website that shows the rooms

You answer simple questions: property name, type of business, logo, photos, rooms with tariffs, a short "about us", address and Google Maps location. The website is written from those answers, in one of 8 designs.

List rooms the way guests choose them: "Deluxe double, valley view", "Family room (4 guests)", "Standard room". Give each a tariff, or a starting tariff, and a real photo of that room. In "about us", answer the questions you get every day: distance from the station or bus stand, parking, food, pets, and the nearest sights.

Use your own room photos. Free stock photos can fill a banner, never a room listing. Visitors see a map with directions and a big WhatsApp button. Link your Instagram and Google reviews. Use the free yourname.growthdwar.com address or connect your own domain.

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Room requests with dates and guests

Choose the day-only mode and ask for the number of guests. The guest picks a room type, a check-in date and how many people are coming. The request is saved in your dashboard with name, phone, room and day, and the guest gets an "add to calendar" link.

In one tap, the guest sends the request to your WhatsApp, where you settle the rest: check-out date, children, arrival time and tariff. A WhatsApp Flow, a short form inside WhatsApp, can ask those questions for you.

Treat every booking as a request: check your room chart, then confirm. Add "Group or wedding block" as its own room type, so a booking for 8 rooms stands out.

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Check-in details without the 11 p.m. calls

Type "/" and a shortcut, and a saved reply goes out: /checkin for times and ID rules, /directions for the route and parking, /upi for the advance, /food for breakfast and kitchen timings.

Let the chatbot take the first message:

  • A greeting with quick-reply buttons: Check rooms, Directions, Talk to the front desk.
  • Keyword rules: "room" or "available" gets the booking link. "Parking" gets your parking reply. "Cancel" or "refund" hands the chat to a person.
  • Optional AI replies that answer using information you give it, like pets, sights or the nearest ATM.
  • Business hours, so a guest writing after the desk closes gets a reply that asks for their arrival time.

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One number for the day desk and the night desk

The owner, the front desk and the night manager reply from one business number. Put desk staff in a team with automatic assignment, so new chats are shared out. Tag guests: "arriving today", "group", "repeat guest". Leave private notes: "Anniversary, wants a cake at 8 p.m." The contact profile keeps the history, so a repeat guest is greeted like one.

A response-time target escalates any chat that waits too long to the owner.

On the Growth and Pro plans, guests can call your number on WhatsApp. The desk answers in the browser, a voice menu sorts calls ("press 1 for a new booking, press 2 if you are staying with us"), and calls can be transferred.

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Festival and long-weekend offers to past guests

At check-out, ask: "Shall we send you our long-weekend offers on WhatsApp?" Tag the yes, along with "family", "couple" or "corporate". Then send campaigns to a tag, now or scheduled, for Diwali, New Year, Holi, and the Independence Day and Republic Day weekends, and see delivered and read counts.

These go only to guests who opted in. If a guest has not messaged in the last 24 hours, the message must use a format approved by Meta, and WhatsApp's message charges are billed by Meta.

Poster designs cover offers, announcements like a new rooftop café, hiring for housekeeping, and greetings for Diwali, Christmas, New Year and Holi. Your logo, name and phone are added automatically.

Copy, change, send

These are examples. Change the names, tariffs and timings to match your property.

  • Greeting with buttons
  • Saved reply for /checkin
  • Room confirmation
  • Long-weekend offer

A day in the life

Take an example property, Hill Breeze Guest House in Mussoorie. It is made up, here only to show the flow.

  1. At 7 a.m., Mrs. Negi opens the dashboard with her tea. Four room requests came in overnight, each with a room type, check-in date and guest count. She checks the register and replies with tariffs.

  2. At 10, as guests check out, she asks about long-weekend offers and tags the ones who say yes.

  3. At 1 p.m., a message says "Cancel karna hai". The word "cancel" hands it to a person, and Mrs. Negi takes it herself.

  4. At 4, arriving guests get /directions and a photo of the gate. One calls from the taxi on WhatsApp, and Raju at the desk answers in the browser.

  5. At 8, Mrs. Negi picks a New Year design, changes the offer line and schedules the approved campaign for guests tagged "family" who said yes.

  6. At 11 p.m., Mrs. Negi logs off. A late message gets the out-of-hours reply asking for the arrival time, and the night manager picks it up in the inbox.

Your afternoon plan

Your rooms, your view and your chai are what guests remember. GrowthDwar makes it easier for them to book you directly and come back next long weekend. Start your 14-day free trial, no card needed, and get your property up and running this afternoon.

Start free trial

14-day free trial · No card needed

  1. Start your 14-day free trial (no card needed) and connect your property's WhatsApp number through Meta's own sign-up window.

  2. Add your room types with tariffs and real photos, and write an "about us" that answers the daily questions.

  3. Turn on booking by day, ask for the number of guests, and add "Group or wedding block".

  4. Create saved replies: /checkin, /directions, /upi and /food.

  5. Set a greeting with three buttons, keyword rules for "room" and "cancel", and your desk hours.

  6. Put desk staff in a team with automatic assignment, then pick a design and publish.

Questions

Questions from hotels and homestays

Something else on your mind? Message us on Instagram at @growth_dwar.

Can guests request a room with their dates and number of guests?

Yes. Turn on booking by day and ask for the number of guests. The guest picks a room type, a check-in date and how many people are coming, and the request is saved in your dashboard. They can send it to your WhatsApp in one tap, where you confirm the check-out date and tariff.

Can we send check-in details and directions on WhatsApp?

Yes. Save your check-in times, ID rules, directions and payment details as saved replies, and send any of them by typing "/" and a shortcut. Photos, like the gate or the last turn of the road, can go in the same chat.

Can we send long-weekend and festival offers to past guests?

Yes, as campaigns to guests who agreed to hear from you. If a guest has not messaged in the last 24 hours, the message must use a format approved by Meta. WhatsApp's message charges are billed by Meta.

Is there a free trial?

Yes. Every account starts with a 14-day free trial, and no card is needed. Add your rooms, connect your WhatsApp number and take a few real room requests through it before choosing a plan.

Ready to grow your hotel?

Website, bookings, WhatsApp and posters in one place. Start your 14-day free trial, no card needed.

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